| from: | antonio jr. Buensuceso antoniobuensuceso@gmail.com | ||
| to: | "Kenady, Jason" <JASON.KENADY@allstate.com> | ||
| cc: | "Schlick, Mark" <Mark.Schlick@allstate.com>, Jovanna <ck3jd@allstate.com>, "Garcia, Kathy" <Kathy.Garcia@allstate.com>, rosalina buensuceso <rosebuensuceso@gmail.com>, jun.benefits@gmail.com | ||
| date: | Sun, Jul 27, 2014 at 8:39 PM | ||
| subject: | DISSATISFACTION ON SERVICE RENDERED BY JASON KENADY | ||
| mailed-by: | gmail.com |
Jason Kenady
Claims Service Leader
Torrance Claims Office
PO Box 660636
Dallas, TX 75266
Phone: 310-851-7321
FAX: 866-447-4293
Are you completely satisfied with my service? If not, please let me
know how I can make it right!
Let me most humbly and respectfully remind you that my e-mails addressed
to you dated May 23, 2014, May 25, 2014, May 30, 2014, June 3, 2014
June 17, 2014, June 22, 2014, June 29, 2014, July 8, 2014, July 13, 2014
and July 20, 2014 remained not responded. These are ten (10) consecutive
e-mails addressed to you. And you deliberately refused to respond.
This is undisputed deliberate negligen
causing me and have caused me so much pain and delay. You know there
are a lot of issues and concerns which we need to discuss and settle
and your subordinate's (Mr. Mark Schlick and Ms. Jovanna Naranjo) and your
own 10, I repeat, 10, instances of deliberate inexcusable negligence of
ignoring to respond caused me so much agonizing delay and trauma and
fear and pain.
Again, I would want to put on record, that this manifestation,
"DISSATISFACTION ON SERVICE RENDERED BY JASON KENADY" be
conveyed to managers overseeing you and be part of your performance
evaluation record. Now, I have reasons to believe and undisputedly
confirmed that the way your subordinates namely; Mr. Mark Schlick and
Ms. Jovanna Naranjo are doing, as shown by their act of not responding
to my e-mails to them are carried out through your own manifested
malfeasance and prodding as you yourself is obviously doing. This is
absolutely the same pattern of delaying tactics by not responding to
my e-mails and deceitful schemes, the three of you, Mr. Jason Kenady,
Mr. Mark Schlick and Ms. Jovanna Naranjo are equally and similarly doing.
In my humble opinion, I would like to remind you that you are employed by
Allstate Insurance, not just a fly by night insurance company, therefore you
owe it to Allstate Insurance and to its clients to deliver the best service
performance you could offer.
May I most respectfully remind you in my letter dated July 20, 2014 that if
that letter (dated July 20, 2014) be likewise remained not responded by you,
I would want to seek your indulgence that I may have to ask the help of
Ms. Kathy Garcia in bringing these issues to your manager for appropriate
action. Hence, today, I am writing an e-mail request to Ms. Kathy Garcia
to ask her for information as to who your manager is and his or her title of
position and e-mail address to convey to your manager my complaint against
you for appropriate action. Likewise, I may have to ask her assistance in
filing this complaint against you and may I seek your kind understanding that
if ever she extended me her help, please be informed that she is just keeping
her commitment to me as she asserted on her e-mail dated July 10, 2013
to give me a level 10 customer service, which a copy of our e-mail
communications on that matter is attached to this letter.
Yours faithfully,
Antonio L. Buensuceso Jr.
Copy furnished: Mark Schlick, Jovanna Naranjo, Kathy Garcia,
and Rosalina Buensuceso
attached e-mail communications
